Every guest voice, heard — and matched to the reservation record.
Bring your online reviews and post-stay surveys into a single calculated interface. Every comment is classified across 24 hotel departments and cross-referenced with your core PMS data so you see exactly who spoke.
Built for guest relations teams who need answers, not aggregation
ReLUfy Listen connects every piece of guest feedback to the reservation record that matters. Your team sees exactly who spoke, what they spent, and whether they're coming back—so you can act before a guest relationship ends.
Unified Feedback Queue
Aggregates reviews from Google, Booking.com, TripAdvisor, and surveys into a single prioritized workspace for your guest relations team.
Guest Profile Resolution
Links public feedback signals back to active or past reservations using privacy-compliant matching filters integrated with your PMS.
Departmental Categorisation
Evaluates review text across 24 internal departments and 137 specific measures to identify exactly where operational attention is needed.
Enriched Response Drafting
Generates contextual reply drafts using statistical peer-group benchmarks from your warehouse to maintain consistent response quality.
Live Departmental Routing
Flags low operational scores and sends alerts directly to the relevant property team so issues reach the right people instantly.
Revenue Context Layer
View a guest's lifetime spend, exact stay details, and future booking status alongside their feedback to prioritize recovery efforts.
Guest History Timeline
Every room stay, internal survey response, and online comment maps back to a single profile page for complete relationship visibility.
Identity Matching System
Cross-references anonymous public review signals with your internal PMS files using privacy-compliant matching to reveal who spoke and why.
One living record for every guest relationship
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Unified Feedback Queue
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Departmental Categorisation
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Enriched Response Drafting
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Instant Departmental Routing
Aggregates reviews from Google, Booking.com, TripAdvisor, and surveys into one workspace
Your team no longer needs to toggle between platforms to monitor guest sentiment. ReLUfy Listen consolidates feedback from every major public review channel and your internal post-stay surveys into a single prioritized queue. Each comment is timestamped, categorized by sentiment, and flagged by urgency so your guest relations team addresses the most critical signals first. This centralized approach eliminates missed feedback and ensures no guest voice goes unheard.
Evaluates review text across 24 internal departments and 137 specific measures
Generic sentiment scores tell you a guest was unhappy but not where the breakdown occurred. ReLUfy Listen applies natural language processing to classify every comment fragment by operational department—housekeeping, front desk, spa, dining, maintenance—and maps it to one of 137 granular service attributes. Your property leadership sees exactly which teams are driving satisfaction and which require immediate intervention. This precision allows you to protect your overall rating by addressing specific operational gaps.
Generates contextual reply drafts using statistical peer-group benchmarks from your warehouse
Responding to hundreds of reviews manually drains your team's capacity and introduces inconsistency. ReLUfy Listen produces reply drafts that reference the guest's specific feedback, acknowledge their stay details, and incorporate performance context drawn from your property's historical data and competitive set. Each draft maintains your brand voice while addressing the operational issue raised. Your guest relations team reviews and refines the response in seconds rather than starting from scratch.
Flags low operational scores and sends alerts directly to the responsible team
Waiting days for a weekly operations meeting to discuss a recurring housekeeping complaint wastes recovery opportunities. ReLUfy Listen detects patterns in negative feedback as they emerge and routes alerts directly to the department head responsible for that service area. A spike in negative spa comments triggers an immediate notification to your spa manager with the relevant guest feedback and trend analysis. This instant visibility shortens your response cycle and prevents small issues from compounding into rating damage.
Common questions answered
What is ReLUfy Listen?
ReLUfy Listen is a guest sentiment and reputation intelligence platform that matches anonymous online reviews to actual reservation records in your property management system. Every review is classified across 24 hotel departments, allowing you to identify exactly which guest left feedback and respond with full context of their stay history and lifetime value.
Can I access Listen on mobile?
Yes. ReLUfy Listen operates as a centralized dashboard accessible from any device with a web browser. You can review guest feedback, monitor departmental scores, and draft responses from your mobile phone, tablet, or desktop without installing separate applications for each review platform.
How does guest identity matching work?
ReLUfy Listen uses privacy-compliant matching filters that cross-reference public review metadata with your internal PMS records without exposing personally identifiable information. The system matches stay dates, booking patterns, and service touchpoints to connect feedback to guest profiles while maintaining full GDPR and CCPA compliance throughout the process.
Which review sources does Listen support?
Listen aggregates feedback from Google, Booking.com, TripAdvisor, and your internal post-stay surveys into a single prioritized queue. Each comment is automatically categorized across 24 departments and 137 specific operational measures, so you see exactly which area of your property needs attention without manually sorting through scattered platforms.