Executive Briefing

This module provides managers with a comprehensive view of their operations. It answers key questions such as:

How are my customer feedbacks?

Can we create loyalty?

Which services should we focus on to create and maintain loyalty?

How are my services perceived compared to my competitors?

Which services do my competitors provide to create customer loyalty?

Customer Segmentation

This module allows businesses to group their customers based on preferences and behaviors. This enables maximizing marketing and advertising returns by planning the right services, products, and campaigns for the right segments. Imagine receiving emails that seem tailored specifically to your needs, or knowing which campaigns will yield the most reservations from specific geographic areas.

Sustainability

This module helps you understand how your sustainability efforts are perceived by customers. It answers questions such as:
Which of your sustainability efforts are returning to you as customer loyalty and recommendations?
What do which customer segments expect from you in this regard?

Hyper-Personalization

This module makes it possible to customize services and campaigns on a customer-by-customer basis. You can know exactly which floor, which room, which restaurant will make a customer happy, and even what they might want to order. This information is no longer dependent on individual staff members, ensuring continuity and enhanced customer satisfaction.

Operational Excellence

This module brings a new dimension to service scoring. Without leaving room for prediction, it identifies exactly what problems exist in which services and whether they are causing or hindering customer loyalty.