Privacy Policy

Effective Date: 01 Jan 2025 Our platform is designed to provide analytics based on publicly available data and authorized internal customer data. We take privacy seriously and are committed to being transparent about the data we collect, how it is used, and with whom it is shared.

1. Data We Collect

We collect two main types of data:

a. Public Data

We collect publicly available data from digital channels including, but not limited to:

• Online public reviews platforms

• Social Media Platforms (comments, likes, mentions)

• Other public online sources

b. Customer-Provided Data

Our customers may provide internal data for analysis, which may include personal data. This internal data is processed and stored only if GDPR compliance requirements are met and explicitly confirmed.

2. Purpose of Data Use

The data we collect and process is used solely to provide analytical services to our customers. These insights may include sentiment analysis, engagement trends, topic extraction, and other forms of business intelligence.

3. Data Ownership and Access

Each customer has access only to their own data and the public data relevant to their organization. For example, we may analyze reviews, mentions, or responses that refer to the customer’s brand or online presence. We do not share or resell any data to third parties.

4. Data Sharing

We do not sell, lease, or otherwise share your data with other companies or organizations. Data is only made accessible to the customer it is associated with.

5. Data Protection

We implement technical and organizational measures to ensure the security of data collected and processed. Access is strictly controlled, and data is encrypted in transit and at rest.

6. Your Rights

If your data is collected through our platform and you are located in a jurisdiction with data privacy regulations (e.g., GDPR), you have rights to access, correct, or request deletion of your personal data. Please contact the customer associated with the data or contact us directly if you need assistance.

7. Updates

We may update this privacy policy periodically. We will post any changes on this page with an updated effective date.

8. Contact Us

If you have any questions about this policy or how your data is handled, please contact us at: dataprivacy@relufy.com