Refunds and Cancellations

Refunds and Cancellations policy on this page applies to subscriptions through ReLUfy website using a credit card. If you have bought products or services directly from us then the signed agreement terms are valid.

For online credit card purchases and subscriptions:
Three sentences, then the detail: try it free for 14 days, cancel whenever you like, and we don’t refund a billing period you are already inside.

01 The 14-day trial

Every new account starts with 14 days of free access to the full product — not a limited tier. The trial is the evaluation window: connect your PMS, run a real campaign, and decide before any money moves. We remind you by email before it ends. If you cancel at any point during the trial you are never charged.

One trial per organisation. Trials are not available for a property that has previously been on a paid plan.

02 Cancelling

Cancel from Settings → Billing in the dashboard, or by emailing billing@relufy.com from an administrator address. Cancellation takes effect at the end of the current billing period: you keep full access until that date, nothing further is charged, and campaigns stop sending when access ends. Export your data before then, or within the 30-day window afterwards.

03 No refunds on active billing periods

Subscription fees are charged in advance and are non-refundable once a billing period has begun. We do not pro-rate partial months or partial years, and we do not refund for periods of low usage, unused seats, unused properties, or a change of mind after the trial. This is why the trial exists and why it is the whole product.

Downgrades and removed properties take effect at the next renewal rather than immediately, for the same reason. Upgrades take effect at once and are pro-rated against the remainder of the period.

04 Exceptions

We do issue refunds where fairness or law requires it:

Billing errors:
Duplicate charges, wrong plan, wrong property count, a charge after a confirmed cancellation — refunded in full when you tell us within 60 days.

Termination by us without cause:
If we discontinue the service or terminate you without cause, we refund the unused remainder of your period pro rata.

Mandatory law:
Where a non-waivable statutory right to withdraw or refund applies to you, it applies regardless of this policy.

Not covered:
Suspension or termination for breach of the acceptable-use rules, and periods during which your account was suspended for non-payment.

Approved refunds are returned to the original payment method within 10 business days; how quickly it appears is up to your bank. Please raise a dispute with us before your card issuer — a chargeback suspends the account automatically while it is investigated, which helps nobody.

BILLING QUESTIONS

Write to billing@relufy.com. If you think a charge is wrong, say so — we would rather fix it than argue about it.

Relufy Bilişim Sistemleri Ticaret Anonim Şirketi, Ostim Teknopark Ofim Kuluçka Merkezi, OSB Mahallesi 100.Yıl Bulvarı, No:99 Kat: -1, OSB/YENİMAHALLE/ANKARA - 06170, Türkiye.