Terms of Service

These terms govern your use of ReLUfy Iris (Convert) and any related service we provide. By creating an account, accepting an invitation, or using the software, you agree to them on behalf of your organisation.

GDPR

KVKK 6698

ISO 27001

ISO 27701

ISO 42001

01. The agreement

This is a business-to-business agreement between ReLUfy and the organisation you represent (“you”, “the Property”). It is not a consumer contract. You confirm you are authorised to bind that organisation. Together with the order form, the Data Processing Agreement and the Refund & Cancellation Policy, this is the whole agreement between us; it replaces any earlier proposal, and terms printed on your purchase order do not apply.

02. What the service is

The platform is hosted software that connects to your property management system and messaging channels, assembles guest audiences, generates draft communications and sends the ones you approve. We grant you a non-exclusive, non-transferable right to use it during your subscription, for the properties named in your order.

We improve the product continuously. Features may be added, changed or removed; we will not materially degrade a capability you pay for without at least 30 days’ notice.

03. Your responsibilities

You are the controller of your guest data, and the following are yours to get right:

03.01.Lawful basis and consent

Collecting a valid opt-in where one is required, keeping the record, and not uploading contacts you have no right to message.

03.02 Content accuracy

Every rate, offer, policy and factual claim in the messages you send — including ones a model drafted and you approved.

03.03 Platform rules

Complying with the terms and partner policies of any marketplace or platform through which you access or distribute the service, and applicable marketing and anti-spam law — GDPR, KVKK, ePrivacy, CAN-SPAM, and local equivalents in the markets where you operate.

03.44 Account security

Credentials, operator access, and telling us promptly if either is compromised.

04. AI-generated content

The platform uses language models to draft guest communications. Model output is probabilistic: it can be wrong, oddly phrased, or confidently inaccurate about a rate or a policy. We give you approval workflows, test sends and copy review precisely because output must be checked by a human before it reaches a guest.

You are responsible for content you approve and send. We make no warranty that generated copy is accurate, compliant, or suitable for any particular guest, and we do not accept liability for commercial consequences of messages you chose to send.

05. Acceptable use

Do not use the service to send unsolicited bulk messages to purchased or scraped lists, to impersonate another business, to send unlawful, deceptive, harassing or adult content, to solicit or manipulate reviews in breach of platform policy, to probe or circumvent our security or quotas, or to resell access without a written reseller agreement. Breaking these rules risks not only your account but our sending reputation and platform access, which is why we enforce them quickly.

06. Third-party platforms, intellectual property, confidentiality

The platform depends on services we do not control — your property management system, the marketplace or distribution channel through which you connected, and our infrastructure providers. Their terms apply to your use of them, their APIs change, and outages or policy changes on their side may interrupt features here. That is a dependency, not a defect.

We own the software, its models, prompts and documentation. You own your data, your brand assets and the content you publish; you grant us only the licence needed to run the service for you. Neither of us will disclose the other’s confidential information, and we will each protect it as carefully as our own.

07. The software is provided “as is”

The service is provided “as is” and “as available”, without warranties of any kind, express or implied. To the fullest extent permitted by law we disclaim the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the service will be uninterrupted, error-free or secure against every attack; that message delivery will succeed on any given channel; that AI-generated content will be accurate or appropriate; or that results — bookings, revenue, reviews, ratings — will meet your expectations. No uptime commitment applies unless we have signed a separate SLA with you.

08. Limitation of liability & indemnity

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, lost bookings, lost revenue, lost goodwill or lost data. Our total aggregate liability arising out of this agreement is capped at the fees you paid in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited — fraud, wilful misconduct, death or personal injury, or a party’s obligations under applicable data protection law. You will indemnify us against third-party claims arising from your content, your guest lists, your consent practices, or your breach of these terms.

09. Suspension, termination and your data

You may cancel at any time under the Refund & Cancellation Policy. We may suspend access immediately for non-payment, for acceptable-use breaches, or where continued sending would endanger our platform access — and we will tell you why. Either party may terminate for material breach not cured within 30 days of written notice.

After termination you have 30 days to export your data. After that we delete or anonymise it, except records we must keep for tax, audit or suppression purposes.

10. Changes, governing law and notices

We may amend these terms; material changes are notified to account administrators at least 30 days in advance, and continued use after they take effect is acceptance. If you object, you may cancel before the effective date.

This agreement is governed by the laws of the Republic of Türkiye, and the courts of Ankara have exclusive jurisdiction. If any provision is held unenforceable, the rest survives. Notices go to legal@relufy.com and to your account administrator’s registered email.

CONTACT

Questions about these terms go to legal@relufy.com.

Relufy Bilişim Sistemleri Ticaret Anonim Şirketi, Ostim Teknopark Ofim Kuluçka Merkezi, OSB Mahallesi 100.Yıl Bulvarı, No:99 Kat: -1, OSB/YENİMAHALLE/ANKARA - 06170, Türkiye.